Terms of Service

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to cozvi.com. These Terms of Service ("Terms") outline the conditions governing your access to and use of our website, our AI-powered online translation tools, and our professional translation services. By accessing or using any part of our services, you confirm your agreement to be bound by these Terms.

1. Your Acceptance of These Terms

By accessing, Browse, or utilizing cozvi.com (referred to hereafter as the "Service"), you acknowledge that you have thoroughly read, fully understood, and expressly agree to be bound by both these Terms and our associated Privacy Policy. If you do not agree with any part of these Terms, you must refrain from using our Service. Your continued use signifies your ongoing acceptance of these provisions.

2. Overview of Our Services

cozvi.com offers a comprehensive suite of language solutions, including:

  • Online text translation tools.
  • Voice translation capabilities and speech-to-text conversion services.
  • AI-powered speech generation features.
  • Dedicated professional translation services for various needs.
  • Specialized translation services covering academic, business, legal, medical, technical, financial, and website content.
  • A range of related language assistance tools and services.

3. Eligibility to Use Our Service

To ensure a safe and legally compliant environment, you must be at least 13 years old to use our Service. If you are under the age of 18, you are required to have explicit permission from a parent or legal guardian to use our platform. By utilizing our Service, you affirm and warrant that:

  • You meet these stated age requirements.
  • You possess the legal capacity and authority to enter into and be bound by these Terms.
  • Your use of the Service will strictly adhere to all applicable local, national, and international laws and regulations.

4. User Accounts

4.1 Creating and Maintaining Your Account

Certain advanced features or services on cozvi.com may necessitate the creation of a user account. If you choose to create an account, you agree to:

  • Provide information that is always accurate, current, and complete during the registration process.
  • Ensure your account information remains updated to reflect any changes.
  • Maintain the strict security and confidentiality of your account credentials (e.g., username and password).
  • Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

4.2 Account Suspension or Termination

You have the right to terminate your account with cozvi.com at any time. We, in turn, reserve the right to suspend or permanently terminate accounts that are found to be in violation of these Terms, or if we deem such action necessary to protect the integrity of our Service or other users.

5. Guidelines for Acceptable Use

5.1 Permitted Activities

You are granted permission to use our Service for the following legitimate purposes:

  • Fulfilling personal, educational, or legitimate commercial translation requirements.
  • Supporting language learning and practice endeavors.
  • Assisting with general communication needs across languages.
  • Facilitating content localization projects.

5.2 Prohibited Activities

You expressly agree not to use the Service for, or engage in, any of the following prohibited activities:

  • Using the Service for any purpose that is illegal, unauthorized, or fraudulent.
  • Transmitting any content that is harmful, offensive, defamatory, or otherwise inappropriate.
  • Attempting to gain unauthorized access to our systems, networks, or other user accounts.
  • Interfering with or disrupting the proper functioning or security of the Service, its servers, or networks.
  • Employing automated tools, scripts, or bots to access the Service without our explicit prior written permission.
  • Violating any applicable local, national, or international laws, rules, or regulations.
  • Infringing upon the intellectual property rights (including copyrights and trademarks) of cozvi.com or any third party.
  • Transmitting unsolicited commercial communications (spam), malware, viruses, or any other malicious code.

6. Content and Intellectual Property Rights

6.1 Ownership of Your Submitted Content

You retain full ownership of all text, voice recordings, and any other content that you submit to cozvi.com for translation or processing. By using our Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

  • Process and translate your content as required to deliver the Service.
  • Temporarily store content for the sole purpose of service delivery and quality assurance.
  • Use anonymized and aggregated data derived from your content to improve our algorithms and overall services, ensuring no identifiable personal information is tied to such data.

6.2 Our Proprietary Content

All content, distinctive features, underlying functionality, and design elements of our Service, including but not limited to software, text, graphics, logos, and trademarks, are the exclusive property of cozvi.com and are protected by applicable copyright, trademark, and other intellectual property laws.

6.3 Understanding Translation Results

Translation results provided by our AI-powered tools are offered for informational purposes only. While we strive for accuracy, you are solely responsible for independently verifying the accuracy, completeness, and appropriateness of any translation for your specific intended use, especially in critical contexts.

7. Professional Translation Services

7.1 Delivery of Professional Services

When you engage cozvi.com for professional translation services:

  • We commit to delivering translations according to the timelines mutually agreed upon in your service agreement.
  • Quality standards, as specified in our service descriptions and agreements, will be rigorously maintained.
  • Revision rounds may be provided to address feedback, as explicitly outlined within your individual service agreements.

7.2 Client Responsibilities for Professional Services

Clients utilizing our professional translation services are responsible for:

  • Providing clear, comprehensive instructions and all necessary source materials in a timely manner.
  • Responding promptly to any requests for clarification from our translation team.
  • Making payments for services in accordance with the agreed-upon terms and schedule.

8. Payment Structure

8.1 Pricing for Services

Pricing for our professional translation services will be transparently communicated to you and agreed upon before any work commences. Prices may vary based on several factors, including:

  • The specific language pair involved.
  • The complexity and technical nature of the document.
  • The required turnaround time (e.g., standard, urgent).
  • Any highly specialized or niche requirements.

8.2 Payment Processing

All payments for our services are processed securely through reputable third-party payment providers. Please note that cozvi.com does not store your sensitive payment card information on our own servers.

8.3 Our Refund Policy

Specific refund policies will be detailed within individual service agreements for professional translations. Generally, refunds may be considered for:

  • Demonstrable failures in service delivery.
  • Quality issues that cannot be satisfactorily resolved through our revision process.
  • Cancellations initiated by the client before the commencement of work, subject to any administrative fees.

9. Your Privacy and Data Protection

Your privacy is of paramount importance to us. Our practices regarding the collection, use, storage, and protection of your personal information are comprehensively governed by our dedicated Privacy Policy, which is fully incorporated into these Terms by reference. We urge you to review our Privacy Policy to understand our data practices.

10. Disclaimers and Limitations of Liability

10.1 Service Availability

While we strive to maintain consistent service availability and reliability, we do not guarantee uninterrupted, error-free, or constant access to our Service. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

10.2 Translation Accuracy Disclaimers

While cozvi.com employs advanced technology and professional linguists, we cannot guarantee perfect or entirely error-free translations, particularly from our AI-powered tools. Users are strongly advised to independently verify the accuracy and suitability of any translation, especially for critical, legal, medical, or financial purposes.

10.3 Limitation of Our Liability

To the maximum extent permitted by applicable law, cozvi.com shall not be liable for any:

  • Indirect, incidental, special, exemplary, or consequential damages.
  • Loss of profits, data, business opportunities, or goodwill.
  • Damages arising from the use of or inability to use the Service.

In no event shall the total aggregate liability of cozvi.com to you for all damages, losses, and causes of action arising out of or relating to these Terms or your use of the Service exceed the total amount you paid, if any, to cozvi.com for the specific services giving rise to the liability within the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless cozvi.com, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

  • Your access to or use of the Service.
  • Your violation of these Terms.
  • Your infringement of any third-party rights, including intellectual property rights.
  • Any content you submit or your conduct through the Service.

12. Termination of Your Access

12.1 Termination Initiated by You

You are free to discontinue your use of our Service at any time. Requests for account deletion will be processed in accordance with the procedures outlined in our Privacy Policy.

12.2 Termination Initiated by Us

We reserve the right to immediately suspend or permanently terminate your access to all or part of the Service if you:

  • Violate any provision of these Terms.
  • Engage in any fraudulent, deceptive, or harmful activity.
  • Pose a security risk to our Service or other users.
  • Fail to make timely payments for services rendered.

12.3 Effects of Termination

Upon termination of your access to the Service for any reason:

  • Your right to use the Service ceases immediately.
  • We may, at our discretion, delete your account and associated data, subject to our data retention policies and legal obligations.
  • Any outstanding obligations or liabilities you incurred before termination will remain in full effect.

13. Modifications to These Terms

We reserve the exclusive right to modify or update these Terms at any time, at our sole discretion. Any changes will become effective immediately upon their posting on our website. Your continued use of the Service after any such modifications constitutes your acceptance of the updated Terms.

For any significant or material changes to these Terms, we will endeavor to provide you with reasonable notice through methods such as:

  • Email notifications sent to your registered email address.
  • Prominent announcements displayed on our website.
  • In-service notifications or pop-ups within the platform.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where cozvi.com primarily operates, without regard to its conflict of law principles. Any disputes, controversies, or claims arising out of or relating to these Terms or the Service will be resolved through a structured process:

  • Initially, parties will engage in good faith negotiation to seek an amicable resolution.
  • If negotiation fails, the parties agree to explore mediation as a non-binding dispute resolution method.
  • As a final resort, any unresolved disputes shall be settled through binding arbitration, conducted in accordance with the rules of a recognized arbitration body in the governing jurisdiction.

15. Severability of Provisions

Should any provision of these Terms be found by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that specific provision will be severed from these Terms, and the remaining provisions will continue in full force and effect. This ensures the enforceability of the rest of the agreement.

16. Entire Agreement

These Terms, in conjunction with our Privacy Policy (which is explicitly incorporated by reference), constitute the complete and entire agreement between you and cozvi.com concerning your use of our Service, superseding all prior or contemporaneous agreements, understandings, communications, and proposals, whether oral or written.

17. How to Contact Us

Should you have any questions, concerns, or require clarification regarding these Terms of Service, please do not hesitate to contact us through the following channels:

  • Website Contact Form: cozvi.com/contact
  • Email: [email protected]
  • Postal Address: cozvi.com Legal Department [Your full address here, if applicable for legal correspondence]

18. Additional Provisions for Professional Services

18.1 Service Level Agreements (SLAs)

For professional translation services, specific Service Level Agreements (SLAs) may be put in place. These SLAs will detail additional performance commitments, delivery metrics, and specific terms that supplement these general Terms of Service.

18.2 Absolute Confidentiality

We uphold the highest standards of confidentiality for all client materials submitted for professional services. We are also happy to provide and sign Non-Disclosure Agreements (NDAs) upon request to formalize this commitment.

18.3 Rigorous Quality Assurance

Our professional translations undergo a multi-stage quality review process to ensure excellence, which typically includes:

  • Translation performed by native speakers in the target language.
  • Independent editorial review for accuracy, style, and fluency.
  • Comprehensive quality control checks against source material and client specifications.
  • Systematic incorporation of client feedback for continuous improvement.

By continuing to use cozvi.com, you acknowledge that you have carefully read, fully understood, and agree to be legally bound by these comprehensive Terms of Service.