Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At cozvi.com, safeguarding your privacy is a cornerstone of our commitment. We understand the importance of securing your personal information and want you to feel confident about your data when using our services. This Privacy Policy details how we collect, use, disclose, and protect your information as you navigate our website and utilize our AI-powered translation solutions.

1. Information We Collect

1.1 Personal Information You Provide

We gather personal information that you willingly share with us when you engage with our platform. This may occur when you:

  • Use our various translation services.
  • Reach out to us via our online contact form.
  • Opt-in to subscribe to our newsletter.
  • Request our professional translation services.
  • Create an account on our platform to access features.

The types of information we may collect include:

  • Your name and contact details (like your email address and phone number).
  • Text content that you submit for translation.
  • Voice recordings, specifically for our voice translation services.
  • Payment details (these are securely processed by trusted third-party providers, not directly by us).
  • Any communication preferences you've indicated.

1.2 Information Collected Automatically

When you visit cozvi.com, certain data about your device and Browse activity is automatically logged. This helps us understand how our site is used and how we can improve it. This automatically collected information may include:

  • Your IP address and general location data.
  • Details about your web browser type and its version.
  • Your operating system.
  • The specific pages you visit on our site and the duration of your stay.
  • The website that referred you to us.
  • Unique device identifiers.

2. How We Utilize Your Information

We use the information we collect for several essential purposes:

2.1 Service Delivery and Functionality

Primarily, your information is used to:

  • Provide the translation services you request.
  • Handle voice-to-text conversion and text-to-speech requests.
  • Generate AI-powered translations efficiently.
  • Deliver professional translation services tailored to your needs.
  • Offer comprehensive customer support and facilitate necessary communication regarding your service.

2.2 Enhancing Our Services

We continuously strive to improve cozvi.com. To do this, we use collected data to:

  • Analyze usage patterns to refine and optimize our offerings.
  • Develop new features and expand our service functionality.
  • Boost the accuracy and overall quality of our translations.
  • Enhance website performance and user experience.

2.3 Communication with You

We use your information to stay in touch and provide support:

  • Responding to your direct inquiries and requests.
  • Sending you important service-related notifications.
  • Providing ongoing customer assistance.
  • Sending you promotional materials or updates, but only with your explicit consent.

3. Sharing and Disclosure of Your Information

Your personal information is not something we sell, trade, or rent to external parties. We may share your information only in specific, limited circumstances:

3.1 Trusted Service Providers

We may share necessary information with trusted third-party service providers who assist us in various operational aspects, such as:

  • Securely processing payments.
  • Providing cloud hosting and data storage solutions.
  • Performing analytics and optimizing website performance.
  • Delivering customer support services.

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal and Regulatory Requirements

We may be compelled to disclose your information if legally mandated or in response to:

  • Valid court orders or official legal processes.
  • Legitimate government requests.
  • Actions necessary to protect our rights, property, or safety.
  • Addressing serious safety and security concerns.

3.3 Business Transactions

In the unlikely event of a merger, acquisition, or sale of company assets, your information may be transferred as a part of that business transaction. We would ensure appropriate safeguards are in place for your data during such a transfer.

4. Data Security Measures

We are deeply committed to protecting your personal information. We employ a range of robust technical and organizational security measures designed to safeguard your data. These measures include:

  • Encryption of data both when it's being transmitted (in transit) and when it's stored (at rest).
  • Utilizing secure server infrastructure to host our services.
  • Conducting regular security audits and updates to identify and address vulnerabilities.
  • Implementing strict access controls and authentication protocols to limit who can view your data.
  • Providing ongoing employee training on best practices for data protection and privacy.

However, it's important to understand that no method of data transmission over the internet or electronic storage is absolutely 100% secure. While we strive to protect your information diligently, we cannot offer an absolute guarantee of security.

5. Data Retention Policy

We retain your personal information only for the duration necessary to fulfill the purposes for which it was collected, including:

  • Providing our requested services.
  • Complying with our legal and regulatory obligations.
  • Resolving any potential disputes.
  • Enforcing our agreements.

Notably, translation content you submit is typically processed and immediately deleted after the service is delivered, unless you explicitly request us to retain it for your future reference or project continuity.

6. Your Rights and Choices Regarding Your Data

Depending on your geographical location and applicable data protection laws, you may possess specific rights concerning your personal information. These rights may include:

6.1 Access and Data Portability

  • You can request access to the personal information we hold about you.
  • You have the right to receive a copy of your data in a commonly used, portable format.

6.2 Correction and Updates

  • You may ask us to correct any inaccurate or incomplete information we have about you.
  • You can update your communication preferences at any time.

6.3 Deletion of Data

  • You have the right to request the deletion of your personal information.
  • You can withdraw your consent for certain types of data processing at any time.

6.4 Processing Restriction and Objection

  • You may request that we restrict the processing of your information under certain conditions.
  • You have the right to object to specific types of data processing activities.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We are committed to responding to legitimate requests promptly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your Browse experience and improve our services.

7.1 Types of Cookies We Use

  • Essential Cookies: These are strictly necessary for the core functionality of our website.
  • Analytics Cookies: These help us gather data on how visitors use our website, allowing us to understand usage patterns and optimize performance.
  • Preference Cookies: These remember your settings and preferences to provide a more personalized experience.
  • Marketing Cookies: Used for targeted advertising (but only with your explicit consent where required).

7.2 Managing Your Cookie Preferences

You have control over cookies through your web browser settings. Most browsers allow you to block or delete cookies. However, please be aware that disabling certain cookies, especially essential ones, may affect the overall functionality and performance of our website.

8. Third-Party Website Links

Our website may include links to third-party websites for your convenience or information. Please be aware that we are not responsible for the privacy practices or the content of these external sites. We strongly encourage you to review the privacy policies of any third-party websites before providing them with any personal information.

9. Children's Privacy

Our services are not designed for, nor intended for use by, children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. When such transfers occur, we implement appropriate safeguards to ensure your information remains protected. These safeguards may include:

  • Relying on adequacy decisions by relevant data protection authorities.
  • Implementing Standard Contractual Clauses (SCCs) approved by regulatory bodies.
  • Utilizing approved certification schemes or other recognized mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data handling practices or to comply with evolving legal and regulatory requirements. When we make material changes, we will notify you by:

  • Posting the updated policy prominently on our website.
  • Revising the "Last Updated" date at the top of the policy.
  • Sending email notifications for significant changes, where appropriate.

Your continued use of our services following any updates signifies your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data management practices, please do not hesitate to contact us:

13. Our Commitment to Compliance

This Privacy Policy is crafted to comply with all applicable data protection laws and regulations, including but not limited to:

  • The General Data Protection Regulation (GDPR) (for users in the European Economic Area and UK).
  • The California Consumer Privacy Act (CCPA) (for California residents).
  • Other relevant regional privacy laws that may apply to our global user base.

We are steadfast in our commitment to maintaining the highest standards of data protection and privacy for all our users, wherever they are located worldwide.